Launch a compliant Indiana BDDS FSW & CIH Waiver agency — from formation to first client
The definitive step-by-step training program for launching, enrolling, and scaling a compliant Indiana HCBS provider agency under the FSW and CIH Waiver programs. From business formation to growth strategy — everything you need to build a sustainable disability services organization.

"The providers who last in this space aren't the ones who got lucky — they're the ones who understood the rules, built their systems right, and never stopped improving."— Ashley Brown

What you'll learn
What you'll be able to do
- Successfully register your business entity and obtain the insurance, policies, and organizational structure required to operate as an Indiana HCBS provider
- Navigate the BDDS provider enrollment process end-to-end — assembling every required document and avoiding the most common application mistakes
- Design and deliver compliant waiver services including Respite, Community Habilitation, Participant Assistance & Care, and Transportation
- Build a qualified DSP workforce by implementing legally compliant hiring, background-check, training, and staff-retention systems
- Maintain airtight documentation — service notes, incident reports, ISP records, and retention schedules — that withstand audits and surveys
- Grow your agency sustainably by cultivating case manager referral relationships, executing targeted marketing, and building a multi-service expansion plan
How it works
A school that adapts to you
This isn't a set of static videos. Every lesson is generated live and tuned to where you actually are.
We learn your level
A quick placement check tailors your starting point so you're never bored or lost.
Lessons adapt as you go
Each lesson is written for your pace and your goal, adjusting as your skills grow.
Your AI coach keeps you moving
Checkpoints, feedback, and gentle nudges turn progress into a real result.
The curriculum
What's inside your school
8 modules · 32 lessons

Understanding Indiana BDDS & the Waiver Landscape
Establishes the foundational knowledge every provider needs before making any business or enrollment decisions. Learners map the regulatory environment, distinguish the two core waivers, and identify exactly which provider type fits their intended services — preventing costly missteps in every subsequent module.
- 1.1Introduction to BDDSIncluded
- 1.2FSW vs. CIH WaiverIncluded
- 1.3Waiver Services OverviewIncluded
- 1.4Provider Types & Choosing Your ModelIncluded
Starting Your Agency
Translates the foundational knowledge from Module 1 into concrete legal and operational infrastructure. Learners register their business entity, secure required insurance, draft compliant policies, and design an organizational structure — completing every prerequisite before touching the enrollment application in Module 3.
- 2.1Business FormationIncluded
- 2.2Insurance RequirementsIncluded
- 2.3Policies & Procedures DevelopmentIncluded
- 2.4Organizational Structure & Leadership RolesIncluded
Provider Enrollment
Guides learners through the BDDS provider enrollment process end-to-end. Building on the legal, insurance, and policy groundwork laid in Module 2, this module covers every required document, the application portal workflow, BDDS readiness-review expectations, and the most common reasons applications are delayed or denied — so learners submit complete, approvable packets the first time.
- 3.1BDDS Enrollment Process OverviewIncluded
- 3.2Required Documents AssemblyIncluded
- 3.3Readiness Review PreparationIncluded
- 3.4Common Enrollment Mistakes & How to Avoid ThemIncluded
Service Development & Compliant Delivery
Builds on enrollment approval to operationalize each waiver service. Learners develop service-specific delivery procedures, compliance checkpoints, billing workflows, and participant-centered practices for Respite, Community Habilitation, Participant Assistance & Care, and Transportation — ensuring every service can be delivered compliantly from day one.
- 4.1Respite ServicesIncluded
- 4.2Community HabilitationIncluded
- 4.3Participant Assistance & Care (PAC)Included
- 4.4Transportation ServicesIncluded
Staffing, Recruitment & Workforce Development
Equips agency owners and administrators with a full DSP workforce system — from legally compliant hiring and background checks through onboarding, state-required training, and long-term retention strategies. Addresses Indiana-specific requirements as well as evidence-based practices that reduce turnover, which is the single largest operational risk for HCBS agencies.
- 5.1Hiring DSPs CompliantlyIncluded
- 5.2Background Checks & Exclusion ScreeningIncluded
- 5.3Training Requirements & OnboardingIncluded
- 5.4Retention Strategies & Workforce SustainabilityIncluded
Documentation Systems & Records Management
Builds the documentation infrastructure that protects providers during audits, supports billing integrity, and upholds participant rights. Learners develop compliant service note formats, incident reporting workflows, ISP documentation systems, and records-retention schedules — the operational backbone that underpins Module 7's compliance and QA work.
- 6.1Service Notes & Billing DocumentationIncluded
- 6.2Incident ReportingIncluded
- 6.3ISP Documentation & Person-Centered PlanningIncluded
- 6.4Records Retention & Data SecurityIncluded
Compliance, Quality Assurance & Continuous Improvement
Transforms compliance from a reactive checkbox into a proactive quality management system. Building on the documentation systems in Module 6, learners design internal audit programs, prepare for BDDS surveys, conduct rights reviews, and build corrective action plans — creating a culture of continuous improvement that protects the provider's enrollment and participants' well-being.
- 7.1Internal Audit Program DesignIncluded
- 7.2BDDS Survey PreparationIncluded
- 7.3Participant Rights ReviewsIncluded
- 7.4Corrective Action Plans & Continuous ImprovementIncluded
Growth Strategies & Sustainable Business Development
Equips established providers with the strategies to grow their agency intentionally and sustainably. Covers referral network development, case manager and SSA relationship management, targeted HCBS marketing, multi-service expansion planning, and financial sustainability — converting operational excellence from Module 7 into competitive market advantage.
- 8.1Referral Sources & Network DevelopmentIncluded
- 8.2Case Manager & SSA RelationshipsIncluded
- 8.3Marketing Your HCBS AgencyIncluded
- 8.4Expansion Planning & Financial SustainabilityIncluded
Who it's for
Is this you?
Aspiring HCBS Entrepreneurs
You want to build a disability services business in Indiana but need a clear, compliant path from LLC registration to your first enrolled participant.
Healthcare Professionals
Nurses, therapists, and care coordinators ready to step into agency ownership using the clinical expertise they already have.
Social Workers & DSPs
Frontline professionals who know this population deeply and are ready to lead their own organization rather than work for someone else's.
Existing Provider Agencies
Agencies already operating who need to tighten compliance, survive BDDS surveys, and build a scalable multi-service growth plan.
Career Changers Entering Human Services
Business-minded professionals from outside healthcare who see the opportunity in HCBS and want to enter the Indiana market the right way.
Disability Advocates & Family Members
Advocates and family caregivers who want to formalize their support work by becoming a credentialed, waiver-enrolled Indiana provider.
Questions
Frequently asked
Your teacher
A note from your teacher
Ashley Brown
If you're reading this, you already know the mission: serve Indiana residents with disabilities, build something meaningful, and create a business that sustains itself while doing real good in your community. What you may not know yet is exactly how to get from where you are today to a fully enrolled, compliantly operating HCBS provider agency — and that gap is exactly why this Academy exists.
I've seen it happen too many times. A motivated entrepreneur, a dedicated healthcare professional, or a social worker who knows this population inside and out sits down to start the BDDS enrollment process — and gets buried. The regulatory language is dense. The required documents aren't listed anywhere in one clear place. The difference between the FSW and CIH Waiver matters enormously, but nobody explains it in plain English. And by the time you realize your policies aren't written to BDDS standards or your documentation system won't survive a survey, you've already made commitments you can't easily walk back.
This program is built to close that gap completely. Every module in the BDDS Launch & Grow Academy reflects the actual requirements of Indiana's waiver system — not generic healthcare business advice, not a checklist someone pulled from another state. We start at the beginning — business formation, insurance, organizational structure — and we don't leave anything out. We walk through provider enrollment document by document. We break down each waiver service — Respite, Community Habilitation, PAC, Transportation — so you know exactly what compliant delivery looks like. And we build toward a growth strategy that's grounded in the real dynamics of the Indiana HCBS referral landscape: case managers, SSAs, and the relationships that actually fill caseloads.
I also want to be honest with you about something. Compliance in this space isn't a box you check once. It's the foundation your entire agency stands on. That's why we devote serious attention to documentation systems, internal audit programs, BDDS survey preparation, and corrective action planning. The providers who survive and scale aren't the ones who barely passed enrollment — they're the ones who built airtight operational systems from day one and never stopped improving them.
Whether you are starting from a blank page or trying to get an existing operation into better shape, there is a place for you in this Academy. The work is real, the regulatory environment is demanding, and the people you'll serve deserve a provider who got it right. I built this program to make sure you can.
Come ready to work — and I'll make sure you have everything you need to succeed.
— Ashley Brown
Start your journey today
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- 8 modules, 32 lessons
- AI-adaptive lessons tuned to your level
- Quizzes & checkpoints to lock in progress
- Your own AI learning coach
- Learn on any device, at your pace
- Full access for as long as you're subscribed