Childcare Ops Academy
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Run your centre — don't let it run you

Build the operational systems — rosters, compliance, enrolment pipelines, parent communication, and team induction — that let your childcare centre function reliably whether you're in the room or not.

25 lessonsAI-adaptiveCancel anytimeLearn anywhere
Childcare Ops Academy

The chaos in most centres isn't a people problem — it's a systems problem, and every systems problem has a fix.

Wanda Holmes

What you'll learn

What you'll be able to do

  • Design a documented daily operations playbook that any staff member can follow without direct supervision
  • Build a compliant staff rostering and ratio-management system that adapts to fluctuating enrolments
  • Create a parent communication framework — onboarding, incident reporting, and routine updates — that builds trust and reduces admin time
  • Implement an enrolment and waitlist pipeline that fills vacancies faster and reduces revenue gaps
  • Establish a quality assurance cycle aligned to national regulatory standards so audits become routine rather than stressful
  • Develop a centre-wide induction and ongoing training system that retains great educators and lifts team performance

How it works

A school that adapts to you

This isn't a set of static videos. Every lesson is generated live and tuned to where you actually are.

We learn your level

A quick placement check tailors your starting point so you're never bored or lost.

Lessons adapt as you go

Each lesson is written for your pace and your goal, adjusting as your skills grow.

Your AI coach keeps you moving

Checkpoints, feedback, and gentle nudges turn progress into a real result.

The curriculum

What's inside your school

6 modules · 25 lessons

1

Operational Foundations & the Daily Playbook

Establish the mindset shift from reactive management to systems thinking, and build a documented daily operations playbook every staff member can follow independently.

  • 1.1From Firefighting to Systems ThinkingIncluded
  • 1.2Mapping Your Centre's Daily WorkflowIncluded
  • 1.3Building Your Operations PlaybookIncluded
  • 1.4Making the Playbook StickIncluded
2

Staffing, Rosters & Ratio Management

Design a compliant, flexible rostering system that maintains required educator-to-child ratios even as enrolments fluctuate.

  • 2.1Understanding Ratio Rules & Regulatory RequirementsIncluded
  • 2.2Designing a Baseline Roster TemplateIncluded
  • 2.3Managing Fluctuating Enrolments & Casual CoverIncluded
  • 2.4Rostering Tools & Digital WorkflowsIncluded
3

Enrolment Pipeline & Waitlist Management

Build a proactive enrolment and waitlist system that fills vacancies faster, smooths revenue flow, and reduces administration.

  • 3.1Mapping the Family Enrolment JourneyIncluded
  • 3.2Building a High-Converting Waitlist SystemIncluded
  • 3.3Vacancy Forecasting & Revenue Gap PreventionIncluded
  • 3.4Streamlining Enrolment Admin with Templates & AutomationIncluded
4

Parent Communication Systems

Establish a structured communication framework covering family onboarding, incident reporting, and routine updates that builds trust and reduces reactive admin.

  • 4.1Designing a Family Onboarding ExperienceIncluded
  • 4.2Routine Communication: Updates, Newsletters & Daily ReportsIncluded
  • 4.3Incident & Complaint Communication ProtocolsIncluded
  • 4.4Choosing & Configuring Your Communication PlatformIncluded
5

Quality Assurance & Regulatory Compliance

Build an ongoing quality assurance cycle aligned to national standards so compliance is a continuous practice rather than an audit-eve scramble.

  • 5.1Understanding Your National Quality FrameworkIncluded
  • 5.2Building a Continuous Improvement RegisterIncluded
  • 5.3Designing Your Internal Audit CycleIncluded
  • 5.4Audit-Ready Documentation SystemsIncluded
6

Educator Induction, Training & Retention Systems

Develop a structured induction program and ongoing professional development cycle that retains great educators and lifts whole-team performance.

  • 6.1Designing a 90-Day Induction ProgramIncluded
  • 6.2Building a Centre-Wide Training CalendarIncluded
  • 6.3Performance Check-Ins & Feedback LoopsIncluded
  • 6.4Retention Strategies for Childcare EducatorsIncluded
  • 6.5Sustaining Your Systems as the Centre GrowsIncluded

Who it's for

Is this you?

The Overwhelmed Director

She's been running on instinct and goodwill for years — this course gives her the documented systems to finally step back from the daily firefighting.

The Aspiring Room Leader

He's ready to step into centre management and wants to arrive already knowing how to build a roster, run inductions, and handle compliance — not learn it the hard way.

The New Centre Entrepreneur

She's opening her first centre and is determined to build operational foundations from day one rather than retrofit systems into an already chaotic business.

The Multi-Site Manager

He oversees more than one centre and needs consistent, documented systems that work without him being physically present at every location.

The Experienced Educator Pivoting to Leadership

She's spent decades in the room and now leads a team — she needs the operational and management vocabulary to match her deep early childhood expertise.

The Compliance-Anxious Coordinator

Audits make her stomach drop — she'll use this course to build an internal audit cycle and documentation system that makes regulatory visits genuinely routine.

Questions

Frequently asked

Your teacher

A note from your teacher

Wanda Holmes

Wanda Holmes

If you're reading this, I'd be willing to bet your week looked something like this: you covered a ratio gap before 8am, fielded a parent complaint you hadn't been briefed on, realised your new educator's induction basically amounted to a centre tour and a prayer, and ended the day with your compliance folder still not where it needs to be. You're not behind because you're not good at your job. You're behind because nobody ever taught you how to build the operational infrastructure that makes a childcare centre actually run.

That's the gap Childcare Ops Academy was built to close.

I built this course because I know what it feels like to hold a centre together through willpower and institutional memory — and I know how quickly that falls apart when you're sick, when a key staff member leaves, or when an assessor walks through the door. The answer isn't working harder. It's building systems that work when you're not the one driving them. A daily operations playbook that any staff member can follow. A rostering system that adapts to fluctuating enrolments without a crisis every Monday. A parent communication framework that handles onboarding, incident reporting, and routine updates without consuming your entire afternoon. An enrolment pipeline that fills vacancies before the revenue gap opens up. A quality assurance cycle that makes audits feel like business as usual. A team induction and training system that actually retains the educators you've invested in.

I want to be straight with you: this course asks something of you. You're not just watching videos — you're building real operational documents for your actual centre. That means it takes some time and some honest reflection about where your current systems are letting you down. But what you walk away with isn't a certificate to frame on the wall. It's a working operational backbone that you and your team can use the week you finish.

Whether you're a director who's been running on instinct for years and knows something has to change, a room leader getting ready to step up, or an entrepreneur opening your first centre and determined to build it right from day one — this is the course that gives you the professional toolkit to do it. I'd love to see you inside.

Wanda Holmes

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  • 6 modules, 25 lessons
  • AI-adaptive lessons tuned to your level
  • Quizzes & checkpoints to lock in progress
  • Your own AI learning coach
  • Learn on any device, at your pace
  • Full access for as long as you're subscribed