Meet every FSSA training mandate — and actually prepare your staff to do the work
The complete FSSA-aligned annual training library for Direct Support Professionals and provider agency staff — 20 competency courses covering compliance, safety, and person-centered care, all with built-in assessments, certificates, and survey-ready documentation.
"Compliance documentation and genuine staff competency shouldn't be two different things — this training makes them the same thing."— Ashley Brown
What you'll learn
What you'll be able to do
- Meet all FSSA/BDDS annual training requirements with documented, certificate-backed proof of completion for every staff member
- Identify, report, and prevent abuse, neglect, and exploitation in full alignment with Indiana mandatory reporting standards
- Apply person-centered and trauma-informed approaches to daily support, rights, and individual choice in real care settings
- Accurately observe, document, and report changes in health condition, medication observations, and incidents using agency-defensible records
- Implement positive behavior supports and de-escalation techniques to safely manage crisis situations while preserving individual dignity
- Demonstrate cultural competency, professional ethics, and HIPAA-compliant communication practices that hold up under survey scrutiny
How it works
A school that adapts to you
This isn't a set of static videos. Every lesson is generated live and tuned to where you actually are.
We learn your level
A quick placement check tailors your starting point so you're never bored or lost.
Lessons adapt as you go
Each lesson is written for your pace and your goal, adjusting as your skills grow.
Your AI coach keeps you moving
Checkpoints, feedback, and gentle nudges turn progress into a real result.
The curriculum
What's inside your school
6 modules · 22 lessons
Abuse, Neglect & Exploitation Prevention
Establishes the foundational knowledge every DSP must have before any other training begins. Staff learn to identify, prevent, and report abuse, neglect, and exploitation in full alignment with Indiana mandatory reporting law and FSSA/BDDS standards. Placed first because this is the highest-priority compliance requirement and underpins every other module's ethical framework.
- 1.1Recognizing Abuse, Neglect & ExploitationIncluded
- 1.2Mandatory Reporting Obligations & Indiana LawIncluded
- 1.3Prevention Strategies & a Culture of SafetyIncluded
Incident Reporting, Documentation & Survey Readiness
Builds directly on Module 1 by translating the obligation to report into the practical skill of producing documentation that is legally defensible and FSSA survey-ready. Placed second because staff must know how to document before learning care practices — poor documentation undermines every other competency. Course 13 (Documentation Excellence) content is fully integrated here to eliminate redundancy.
- 2.1What Is a Reportable Incident? Indiana BDDS StandardsIncluded
- 2.2Writing Incident Reports That Hold Up Under ScrutinyIncluded
- 2.3Daily Documentation Excellence & Survey ReadinessIncluded
Individual Rights, Choice & Person-Centered Practice
Establishes the philosophical and regulatory foundation for person-centered care before staff learn specific care and health skills in later modules. Covers Courses 3 and 4 in a unified, logically sequenced module: rights come first, then how person-centered planning operationalizes those rights. Placed third to ensure staff approach all subsequent health, behavior, and communication content through a rights-based lens.
- 3.1Individual Rights in Indiana Waiver ServicesIncluded
- 3.2Supporting Genuine Choice in Daily PracticeIncluded
- 3.3Person-Centered Planning: The DSP's RoleIncluded
Professional Conduct, Ethics, HIPAA & Cultural Competency
Covers the professional identity and compliance obligations that govern how DSPs behave in every interaction. Consolidates Courses 5, 6, 17, and 18 into one cohesive professional-standards module. Placed fourth — after rights and person-centered practice — so staff understand the professional context that supports those values. Sequencing within the module moves from internal conduct (boundaries, ethics) to external compliance (HIPAA) to intercultural application (cultural competency).
- 4.1Professional Boundaries in Home & Community SettingsIncluded
- 4.2Ethics for Direct Support ProfessionalsIncluded
- 4.3HIPAA, Confidentiality & Information SecurityIncluded
- 4.4Cultural Competency in Direct SupportIncluded
Safety, Crisis Prevention & Positive Behavior Supports
Addresses behavioral safety and crisis-prevention competencies that DSPs need in the field, including PBS, de-escalation, trauma-informed practice, and emergency preparedness. Placed fifth — after professional and ethical grounding — because applying these techniques requires the rights-based, trauma-informed mindset established in Modules 3 and 4. Sequencing moves from proactive (PBS) to reactive (de-escalation) to restorative (trauma-informed) to preparedness (emergency).
- 5.1Positive Behavior Supports: From Theory to Daily PracticeIncluded
- 5.2De-Escalation TechniquesIncluded
- 5.3Trauma-Informed Care in Daily SupportIncluded
- 5.4Emergency Preparedness & Safety in Community SettingsIncluded
Health Monitoring, Medication Observation & Effective Communication
Delivers the clinical observation, health documentation, infection control, and communication competencies that keep individuals safe and agencies survey-ready. Placed last because it requires all prior knowledge — rights (Module 3), documentation (Module 2), trauma-informed approach (Module 5), and professional ethics (Module 4) — to be applied together. The module opens with the health observation skills that determine when action is needed, then moves to medication observation, infection control, wellness monitoring, and the communication skills that tie every interaction together.
- 6.1Recognizing Changes in ConditionIncluded
- 6.2Medication Observation & ReportingIncluded
- 6.3Infection Prevention & ControlIncluded
- 6.4Health & Wellness MonitoringIncluded
- 6.5Communication Skills for DSPsIncluded
Who it's for
Is this you?
Frontline DSPs
Complete every required annual training module with clear instruction, built-in assessments, and a certificate that documents your competency — all at your own pace.
New DSP Hires
Build a strong foundation in Indiana waiver standards, mandatory reporting, person-centered care, and documentation from day one on the job.
DSP Supervisors
Complete the same competency training as your team so you can coach, audit documentation quality, and lead a culture of safety and compliance on your unit.
Provider Agency Administrators
Maintain a complete, organized, survey-ready training record for every staff member without chasing paper certificates or manually tracking annual completion.
Compliance & QA Coordinators
Close documentation gaps before surveyors find them, with a training library specifically aligned to FSSA/BDDS review standards and incident reporting expectations.
HR & Training Managers
Onboard new staff and manage annual renewals through a structured 20-course system that removes the guesswork from meeting Indiana's DSP training mandates.
Questions
Frequently asked
Your teacher
A note from your teacher
Ashley Brown
If you work in a provider agency right now, you already know the pressure you're under. Survey season arrives, a training audit lands on your desk, or a new DSP starts on Monday — and suddenly "we'll get to that training" isn't an answer anymore. You need documentation that holds up. You need staff who actually know what to do when someone's condition changes at 11pm, or when they witness something that has to be reported, or when an individual's behavior escalates and the situation is delicate.
That's exactly why the DSP Excellence Academy was built. Not as a compliance shortcut, but as a complete, practical training system that takes the full weight of Indiana's FSSA/BDDS annual requirements off your plate — and puts real knowledge into the hands of your team. Every one of the 20 courses in this library was written to answer the questions DSPs actually face on the job: What counts as a reportable incident under Indiana standards? How do I document this health change in a way that protects the individual and holds up in a record review? What does person-centered planning actually mean when I'm supporting someone's daily choices at home?
I know how much DSPs care about the people they support. I also know that caring isn't enough if the documentation is incomplete, if the incident report doesn't meet BDDS standards, or if staff can't demonstrate they've been trained on mandatory reporting. This training respects both sides of that reality — the human dignity at the center of direct support work, and the regulatory rigor that protects everyone in the system. The courses are written in plain language, not bureaucratic shorthand, because the goal is genuine competency, not just completed modules.
When you enroll your team in DSP Excellence Academy, you get more than training records. You get staff who know how to recognize the signs of abuse and exploitation, apply trauma-informed de-escalation when a situation escalates, write an incident report that can withstand scrutiny, and communicate across cultural differences with professionalism and respect. You get a team that's prepared — and documentation to prove it.
The door is open. Bring your team in.
— Ashley Brown
Start your journey today
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- 6 modules, 22 lessons
- AI-adaptive lessons tuned to your level
- Quizzes & checkpoints to lock in progress
- Your own AI learning coach
- Learn on any device, at your pace
- Full access for as long as you're subscribed